Lead Application Engineer, Flexible Packaging

What you´ll do

• Responsible for product recommendations, customized products applications, new product demonstrations and troubleshooting for customers.
• Consult customers on solutions generating value for their use cases.
• Perform technical visits (meetings, audits, demonstrations, troubleshooting, etc.) for customers with documentation in the CRM tool and the LIM system.
• Work with application equipment to provide solutions to enhance customer adhesive related processes.
• Leverage customer feedback to drive optimization in customer service and identify new business opportunities for sales colleagues.
• Reports quality issues / customers' claims to relevant parts of the organization (incl. CCMS/CAPRIS).
• May supervise the laboratory work (incl. prioritization) for samples coming from customers, and report technical results to customers.
• Responsible for products application / technical training and coaching of field sales forces and customers.
• Responsible for directly communicating with sales, marketing, PD, Innovation, members of TCS field team or project team members.
• Promote internally SBU innovations and best learnings cross accounts.
• Acts as a trusted technical partner for customers by leading product / technology demos, troubleshooting, and training at customer sites utilizing pre- and post-demo documentation and visit reports to help customers succeed. 
• Collaborates as technical liaison between our customers and our internal team including product development, manufacturing, supply chain, sales, and marketing.
• Provides timely technical support for assigned regional customers including product recommendations, complaint investigations, and analytical problem solving.
• Demonstrates appropriate project management skills by justifying and scoping customer projects, as well as supporting our market areas by driving our innovation and technology pipeline.
• Plans, executes and communicates laboratory requests to support customer / market projects.
• Prepares reports to summarize findings & conclusions and effectively communicates technical information directly to internal and external stakeholders.
• Contributes to the development and successful adoption of new technology platforms for laminating adhesives and coatings by applying deep technical knowledge, industry expertise and customer insights. 
• Provides market-specific expertise through internal and external approaches including involvement in professional societies and industry associations.
• Leads by example in Safety, completing all necessary site and field safety requirements.
• Develops technical and professional skills through ongoing learning, mentoring, and participation in internal and external technical communities.