Wir bauen auf die Erfahrung von fast 150 Jahren, um das Leben neu zu gestalten und zu bereichern. Jeden Tag. Heute und für kommende Generationen. Mit unseren innovativen und nachhaltigen Marken und Technologien, mit unseren Teams auf der ganzen Welt.
Henkel ist sowohl im Industrie- als auch im Konsumentengeschäft führend: Unser Portfolio umfasst bekannte Marken in den Bereichen der Haarpflege, Colorationen, Waschmittel, Reinigungsmittel, Weichspüler sowie Klebstoffe, Dichtstoffe und funktionale Beschichtungen.
Customer Service Experience Intern (m/f)
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About this Position
At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 47.000 pioneers around the globe. Our teams at Henkel Adhesive Technologies help to transform entire industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings. With our trusted brands, our cutting-edge technologies and our disruptive solutions, you will have countless opportunities to explore new paths and develop What makes you a good fit. Grow within our future-led businesses, our diverse and vibrant culture and find a place where you simply belong. All to leave your mark for more sustainable growth.
What you´ll do
- Deliver an amazing Customer Service Experience (CSX) by being fully accountable for the end-to-end customer journey, collecting feedback to drive continuous improvement
- Be the single point of contact for current and new Henkel customers while interacting and collaborating internally with relevant departments to meet customer expectations and needs
- Accountable for customer facing activities/customer experience, acting as SPOC for customer, adopting customer centric mindset
- Focusing mainly on customer interaction related activities (in/outbound)
- Collaborate closely with internal partners (CSX, CoE, GBS+, SC)
- Prioritize own workflow, ensure work is completed with productivity, quality & timeliness;
- Utilize customer service systems and tools (SAP & Service Cloud)
What makes you a good fit
- Student with at least 1 more year of active student status (Business Administration, Finance, Supply Chain)
- Fluent, confident English and Hungarian language skills
- Flexible, precise personality with good communication and interpersonal skills
- Proficiency in Microsoft Excel and other Office programs (e.g., Word, Outlook)
- Accuracy, reliability, good time management skills
- Team player who seeks solutions
- Knowledge of SAP, Salesforce is an advantage
Some perks of joining Henkel
- Flexible work scheme with flexible hours and hybrid working type
- Diverse national and international growth opportunities
- Global wellbeing standards with health and preventive care programs
- Monthly meal allowance (25.000 HUF net) & monthly travel allowance (5.000 HUF net)
- Inclusive company culture and regular team building events
- 10 paid holidays
- Sports Club
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.
We promote careers in flexible working models and enable career-life integration for different capacity levels. We thus welcome applications in full-time and part-time.JOB ID: 26101232
Job Locations: Hungary, Budapest
Contact information for application-related questions: career.hu@henkel.com
Please do not use this email address for sending your application or CV. To apply, please click on the "Apply for this role" button below. Applications sent via e-mail will not be accepted.
Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application
Job-Center: If you have an application already, you can create or log in to your account here to check the status of your application. In case of new account creation, please use your email address that you applied with.
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